I'm starting from scratch
Choose a meaningful task, identify interface demands and record your first evidence without needing to perform a full audit.
Improve accessibility
Make accessibility part of how you work.
Whether you're improving an existing website, app, service or piece of content, start with real tasks and people—not a checklist alone.
Where should you start?
I already know some problems
Decide what to address, define a better outcome, and verify whether the change actually helped.
I can't explain what's going wrong
Use a guided Investigation to distinguish observations, possible explanations, standards and what remains unknown.
How improvement becomes ongoing work
Understand your starting point
Identify who uses the service, its important tasks, existing feedback and known barriers. Learn the foundations and explore common barriers.
Find priorities
Consider task importance, severity, affected interaction modes and the strength of your evidence. Investigate an uncertain problem.
Make improvements
Choose changes that reduce the demand on the person rather than simply making a test pass. Explore controlled examples.
Verify the outcome
Re-test the real task using relevant devices, input methods and assistive technology. Use the testing guides. Record what remains unknown.
Keep improving
Make accessibility part of releases, content updates and feedback handling. Invite corrections and involve people who encounter barriers.
What this pathway isn't
It is not a certification, automated audit or promise of legal compliance. Standards matter, but accessible outcomes also require human evaluation and ongoing work.