The Missing Experience
Our own experience influences what we notice and what we overlook when creating technology.
Digital accessibility · Inclusive design · Human experience
No DefaultThere is no default user.
No Default explores how technology works for different people — and what happens when it doesn't. Understand accessibility barriers, learn how to create more inclusive experiences, and explore the evidence behind better digital design.
What brings you here?
Learn about accessibilityUnderstand accessibility, inclusive design and the assumptions people bring to digital design.Explore accessibility barriersUnderstand what makes technology difficult to use and investigate why.Make something more accessiblePractical guidance for improving websites, apps, services and content.Share an experienceFind ways to describe accessibility problems and communicate them to the right people.
Our approach
Accessibility is more than meeting a standard.
Accessible technology is shaped by people's experiences, inclusive design, relevant standards, practical evaluation and ongoing improvement. A checklist can help, but it cannot tell the whole story. No Default connects these perspectives without assuming one way of interacting is the default.
- RecogniseNotice different experiences, needs and barriers. Listen to people affected.
- UnderstandExplore why barriers occur, what evidence shows and what remains unknown.
- ImproveApply inclusive design, make changes and evaluate their outcomes.
- Keep learningChallenge assumptions, respond to feedback and continue improving.
Explore barriers
Explore common accessibility barriers
Ideas and perspectives
Different ways of thinking about accessibility
Accessibility is ongoing work
Start with real tasks, make improvements, verify their effects and keep listening to feedback.
Resource directory
Explore the resources
Looking for a specific tool or collection? Browse directly by resource type.