Your experience is evidence.

Report a problem with another website or service

A short, specific description can help the responsible organisation investigate. Your experience is enough to start a conversation; you do not need to diagnose the technical cause.

Find the right recipient

1. Look for Accessibility, Contact, Feedback or Support on the organisation’s website or app.
2. If you cannot find an accessibility contact, use a general support channel and ask for your message to be forwarded to the team responsible for the service.
3. If the task is urgent or you cannot use the reporting channel, request an accessible alternative for completing it. Ask for a reply using a method that works for you.
4. Keep a copy of the report and any reply. Follow up if the barrier remains unresolved.

Copy a starting-point report

Adapt this example to describe what happened to you. Remove any sections that aren't useful.

This is an illustrative example, not a real report. You can edit the text after copying it. Sharing device or assistive technology details is optional, and you do not have to disclose a disability or diagnosis. Never send passwords or other unnecessary sensitive information.

What information helps?

Focus on the task, what happened, what you needed and the effect on you. Add a page link, screenshot or technical context only if you can and want to. Report what you experienced without guessing why it happened.

For fuller guidance, including finding contacts, following up and adaptable example emails, read W3C WAI: Contacting Organizations about Inaccessible Websites.

Where your report goes: send it to the organisation responsible for the website or service. No Default does not collect, forward or resolve reports about other organisations.